Hi Deon,

In RegistrationMagic, the payments are connected to form submissions, so there is no process for renewal. A method to make this work would be to send an email to the user as well, whose account is being deactivated through automation, to resubmit the form and make payment with that.

I have setup the automation to deactivate the user account after 365 days if they do not renew….BUT how do i setup the renewal email.
I presume an automation of approx 360 days, to send out an email stating the user must renew the subscription, but what link do we send in the email for them to renew/purchase?
Is it just the same ‘product’ for that subscription again?
If so, does that mean the users are literally buying a new subscription for each year? surely there should be a renewal feature?

I could be wrong, but if there is some documentation can you point me in that direction please?
Thanks
De

1. First Submission: A member submitted the form to purchase a 30-day membership plan.
2. Second Submission: 28 days after the First Submission, he/she bought the membership plan again by resubmitting the form.

I don’t want the member’s account to be deactivated 2 days after the Second Submission because he/she has already renewed the membership by Second Submission.

Thanks,

You can choose submissions older than 365 days and then set the required condition to deactivate the user accounts accordingly.

Greetings
Mario